Building Community Support for Affordable Housing: a Toolkit

This toolkit provides examples of messages you can use to build more public support for affordable housing in Litchfield County and guidance about how to deliver those messages in your community.

Towns, cities and local organizations in Litchfield County fight an uphill battle to create more housing that is affordable, often because of public perceptions about what affordable housing looks like, how it’s built, who needs it, and how it contributes to a community. Housing advocates and community leaders need to begin changing these perceptions and building public will for affordable housing by using our toolkit: Building Community Support for Affordable Housing in Litchfield County.

As you use these tools you may also find our Litchfield County Housing Needs Assessment Tool helpful as it provides data and analysis on housing stock characteristics, household incomes and affordability for all of the county’s 26 towns. Within this you will find tips and examples for engaging your community through:

  • Op-eds

  • Letters-to-the-editor

  • Social media posts

  • E-newsletters

  • FAQs

  • Public meeting testimony

  • Communication with elected officials


 

Use the toolkit alongside our narrative change playbook.

The toolkit will help you bring to life the recommendations in our playbook, Building Community Support for Affordable Housing in Litchfield County: a Playbook.

 

Audience: Who Are We Targeting?

Make a list of who specifically you would like to engage and consider the strategies that are most likely to reach them. We know that changing perceptions takes time and consistent effort. Some of our local housing organizations have a communications subcommittee that creates an annual plan for which tools they will use and what messages they most want their audience to receive. You can think about who you might want to engage in these categories:

  • Influencers: Consider who in your community people listen to and trust when they speak. These influencers could help you build support for affordable housing, including people with lived experience, elected officials, school leaders, faith leaders, business leaders, and others. Ask them to attend a public meeting to express their support, or get a quote from them for your next e-newsletter, social media post, or letter to the editor.

  • Gatekeepers: Gatekeepers are the agencies, organizations and institutions which hold the keys to power in your community. Without their support, you may not be able to achieve your objectives. The most obvious examples are local elected officials, town staff, and planning, zoning, and wetlands commissioners.

  • Public at-Large: Members of the public may be for, against, or neutral towards your cause. Your goal is to engage them and bring them on your journey. You don’t need to convert everyone to an advocate, but the tools you employ should help you to connect with as many people as possible in a dialogue about affordable housing.

Messaging: What Are We Saying?

To persuade key stakeholders and build public will, housing advocates need to use new and more effective messaging. As you utilize the tools in this toolkit, make sure you are clear about what message you want to get across. The LCCHO Playbook Building Community Support for Affordable Housing in Litchfield County contains detailed messaging ideas and talking points including:

  • Focusing on solutions and local success stories to build residents’ optimism about their ability to create housing opportunities

  • Demonstrating that housing opportunity is foundational to the quality of life that residents enjoy, and a solution to many common challenges in our communities

  • Offering an aspirational vision for a more equitable housing system where everyone has the opportunity to live in our communities and showing residents how they can help achieve that vision by supporting local affordable housing efforts

  • Sharing stories of people who are directly impacted by the lack of housing options and highlighting how the housing system needs to change rather than the individual

Jocelyn Ayer

Jocelyn Ayer has lived and worked in Litchfield County for the last 15 years. Prior to becoming the Director of Litchfield County’s Center for Housing Opportunity, she served as Community and Economic Development Director for the Northwest Hills Council of Governments where she worked with 21 towns in the region to plan and implement their land use, housing, and economic development initiatives. She has worked with 16 municipalities in the region to develop municipal housing plans and provides staff support to the Northwest Connecticut Regional Housing Council. Over the last two decades Jocelyn has been involved in all stages of housing development from planning to construction, financing, and operations.  She has a Master’s degree in Regional Planning from the University of Massachusetts, Amherst.

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Litchfield County Housing Needs Assessment Tool

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Eastern Connecticut Housing Conversations Toolkit